As a Customer Service Officer (CSO) you will be the first point of contact for GLCH’s current or potential customers via telephone, face to face interactions or electronic correspondence. 

You will be required to work as part of a roster across all designated customer service areas (excluding the General Practice / Medical Clinic reception area at our Lakes Entrance site).

Please refer to the position description for full details.

The Home Support Services team is responsible for the coordination and provision of a range of services including domestic assistance, personal care, respite, social support, meals on wheels and property maintenance.
This role will provide quality administration and rostering support to the Home Support Services team, their clients, volunteers and staff, to ensure service delivery meets related standards.
All activities are based on a client and staff centred approach. Shared and individual responsibilities are identified to ensure response times and relevant guidelines are met.

The Home Support Services team is responsible for the coordination and provision of a range of services to clients in the community including domestic assistance, personal care, respite, social support, meals on wheels and property maintenance.
This role requires you to provide quality customer service and administration support to the Home Support Services team, their clients, volunteers and staff.
Under the supervision of the Home Support Services Coordinator, you will be supported to gain a qualification in Business/Administration and learn valuable on the job skills.

GLCH provides a range of Domestic Assistance, Personal Care, Respite, Social Support and Property Maintenance services.

Whilst performing any duty the worker will provide social and emotional support and monitoring by:

• Communicating with the client in a sensitive and appropriate way
• Providing attention to and being aware of the well-being of the client
• Reporting to the Rostering Officer any significant changes in the health or social circumstances of the client

ROLE:

Provide practical housekeeping and social support to the frail aged, disability clients and their carers. The service offers 24 hour support to clients and at times a requirement to work early mornings, evenings, weekends and public holidays will be required.  This will be negotiated between the employee and Home Support Services Coordinator.  Hours worked outside the normal spread of hours will be paid at appropriate penalty rates.